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Medi-Cal Contact Us

The Telephone Service Center (TSC) is available 8 a.m. to 5 p.m., Monday through Friday, except holidays (border providers and out-of-state billers billing for in-state providers, call [916] 636-1200).

 

Phone Support: 1-800-541-5555

The Telephone Service Center (TSC) is available 8 a.m. to 5 p.m., Monday through Friday, except holidays (border providers and out-of-state billers billing for in-state providers, call [916] 636-1200). For faster access to TSC resources, refer to the guides for TSC Main Menu Prompt Options, AEVS Main Menu Prompt Options and the Provider Telecommunications Network (PTN) Main Menu Prompt Options. You are encouraged to print these guides and keep them next to your phone for easy reference. more…


Automated Phone Center: 1-800-786-4346

The automated phone center is available 7 a.m. to 8 p.m., Pacific Standard Time, seven days a week. For instructions on using the automated phone center, refer to the Provider Telecommunications Network (PTN) section of the provider manual. more…


Medi-Cal Website and Systems Maintenance Window

The normal maintenance window for the Medi-Cal website and systems is between 12 a.m. and 2 a.m. This timeframe is used to apply system changes and updates. Transactions Services on the Medi-Cal website may not be available for providers to perform transactions/services. For further information related to the maintenance windows, contact the TSC at 1-800-541-5555.

Extended mainframe maintenance occurs on the second Sunday of every month. The extended window is from 2 a.m. through 6 a.m. at the latest. The System Status page will be updated when the maintenance is completed. During this window, the Medi-Cal Point of Service (POS), Automated Eligibility Verification System (AEVS), Provider Telecommunications Network (PTN) and certain Transactions Services on the Medi-Cal website may not be available.


Walk-Up Claim Delivery Address

Effective January 3, 2017, Conduent State Healthcare, LLC is the new California Medicaid Management Information System (California MMIS) Fiscal Intermediary, which processes all Medi-Cal claims.

All hand-delivered claims and correspondence are to be delivered and addressed to California MMIS Fiscal Intermediary at the following location:

California MMIS Fiscal Intermediary
820 Stillwater Road
West Sacramento, CA 95605-1630

These types of claims and correspondence are not to be hand-delivered to the security desk in the lobby of the 820 building. Claims and correspondence are to be placed in the mail bin located inside the doorway of the warehouse double doors of the 820 building, located at the ground level by the loading area. There is a sign-off sheet next to the bin for couriers to fill out their name, company, number of envelopes being delivered as well as the date and time.

This location does not accept claim forms or other hard copy information for beneficiaries.

Shipping and receiving hours of operation are Monday – Friday from 8 a.m. to 5 p.m.

Map of Walk-Up Claim Delivery Address


Written Correspondence:

Need help with recurring billing issues? Write to us at:
California MMIS Fiscal Intermediary
Attn: CSU
P.O. Box 13029
Sacramento, CA 95813-4029
more…

Missing, lost or returned warrants? Write to us at:
California MMIS Fiscal Intermediary
Attn: Cash Control
P.O. Box 13029
Sacramento, CA 95813-4029
more…


Out-of-State Provider Support: (916) 636-1960

Available 8 a.m. to 12 p.m. and from 1 p.m. to 5 p.m., Monday through Friday, except holidays.
more…


Small Provider Billing Unit: (916) 636-1275

Medi-Cal offers a full-service billing assistance and training program for medical service providers who submit less than 100 Medi-Cal claim lines per month and do not use a billing service or agency. Representatives are available from 8 a.m. to 12 p.m. and from 1 p.m. to 5 p.m., Monday through Friday, except holidays. more…


Medi-Cal Recipients

The Medi-Cal Contacts page of the Department of Health Care Services website offers important contact information for a variety of recipient resources. The contact page includes Medi-Cal resources and health information for individuals, families, children with special medical conditions and seniors needing personal care.