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System Status

Current System Status as of: Thursday, June 22, 2017  11:43:18 PM



Erroneously Denied TARs

Due to an unexpected system issue, Treatment Authorization Requests (TARs) deferred between, May 18, 2017 and May 22, 2017, were erroneously denied. Medi-Cal is aware of the issue.

     Pharmacy TARs:     If you have not done so already, submit a new TAR.
     Medical TARs:        No action is required on your part.

Please refer to this website for updates and instructions.


POS Device (VX 520) Software Upgrade Technical Issues

The Medi-Cal Program has been affected by VX 520 Point of Service (POS) device software upgrade from HIPAA 4010 to 5010. Providers are having issues with the Shortcut key functionality. All POS device providers are requested to not setup the Shortcut key functionality but instead, enter the full National Provider Identifier (NPI) or provider number until the problem is resolved. Providers may also call the Telephone Service Center (TSC) at 1-800-541-5555 for more information.


Managed Care Plan Technical Issues

Some Managed Care Plans are experiencing technical difficulties with the Medi-Cal Provider Telecommunication Network (PTN) link on the Medi-Cal website. Medi-Cal is aware of the issue and is currently working on a resolution. Affected Managed Care Plans should call the Telephone Service Center (TSC) at 1-800-541-5555 for assistance until a resolution is implemented. We apologize for the inconvenience.

Please return to this System Status page for future updates.




Note:This message will update whenever there is a change to the Medi-Cal Website availability.