Current System Status as of: Saturday, December 20, 2014 7:54:37 PM
CMC Transactions (Checking Volser Status)
Transaction Services is experiencing intermittent technical difficulties processing Computer Media Claim (CMC) transactions on the Medi-Cal website. As a result, providers and submitters checking Volser status may see the following message:
“Submitter CMCSUBXXX, information about your Volser #XXXXX is not available.
Please contact the CMC Helpdesk for information about this Volser.”
Providers who receive this message should resubmit their files. Systems personnel are aware of the problem and are working on a resolution.
Please return to this System Status page for future updates.
Update: RAD Code 008 Denial
Some providers billing for incontinence supplies are being erroneously denied with Remittance Advice Details (RAD) code 008: The provider of service is not eligible for the type of services billed.
Medi-Cal is aware of this issue and it is being addressed. There will be an Erroneous Payment Correction to reprocess all of the claims that were denied in error.
Providers who are affected should continue to bill their claims promptly and check for updates on the Medi-Cal website.
Medi-Cal is experiencing technical difficulties accepting claim attachments. Systems personnel are aware of the problem and are working on a resolution; please continue to check this page for updates.
Note:This message will update whenever there is a change to the Medi-Cal Website availability.