Affiliated Computer Services (ACS) has identified and corrected a system problem related to the processing of Claim Inquiry Forms (CIF) that caused detail lines within a CIF to intermittently not be picked up by the system. Although the CIFs were scanned and the files were saved to the system, the detail line could not be located. ACS determined the root cause of this system problem and implemented a fix to correct the issue on January 11, 2012. ACS will reprocess any CIFs submitted on October 3, 2011 through January 10, 2012.

Providers and submitters are not required to take further action.

For questions and additional information, please contact the Telephone Service Center (TSC) at 1-800-541-5555.

Due to an anomaly, some claims submitted with Universal Product Numbers (UPNs) were denied with RAD code 9898: HCPCS Qualifier NDC (National Drug Code)/UPN (Universal Product Number) is invalid. The number zero “0” in the UPN was incorrectly recognized as the alpha character “O”. These claims will be reprocessed. Claims submitted for dates of service on September 30, 2011 through November 13, 2011 may have been impacted. ACS apologizes for the inconvenience and will reprocess these claims. Providers are not required to take further action, and are encouraged to check this website for further updates.

ACS has identified a high volume of Child Health and Disability Prevention (CHDP) claims in suspense that were submitted from September 2011 to present. ACS has implemented a mitigation strategy to successfully adjudicate these CHDP claims; please refer to this website for updates.

Providers should not resubmit claims.

Effective immediately, the POS device as well as the MCWeb (RTIE) are now correctly returning the BIC number and card issue date with the Social Security Number when the provider is using a Social Security Number. Providers using AEVS will still need to call an agent in the Telephone Service Center by calling 1-800-541-5555 and choose options 1 (English language), 1 (Provider), 5 (general inquiries), 6 (general billing), 1 (provider), 4 (other) for telephone assistance.